At Mila Journeys, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility
We accept returns only for damaged, defective, or incorrect items.

To be eligible for a return:

  • You must notify us within 48 hours of receiving the item.
  • The product must be unused, in its original packaging, and in the same condition you received it.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. How to Request a Return
To initiate a return, please email us at [email protected] within 48 hours of receiving the product with the following:

  • Your full name and order number
  • A description of the issue
  • Clear photos of the item showing the defect or damage

3. Return Approval and Process

  • Once your return request is received and reviewed, we will notify you of the approval or rejection.
  • If approved, we will arrange a pickup or request that the item be sent back to us.
  • We do not cover return shipping costs unless the error is on our part (e.g., wrong or damaged product sent).

4. Refund Policy
We offer refunds only in the following cases:

  • If the item is out of stock and cannot be replaced
  • If a return request is approved and the product is successfully returned in eligible condition

Refund Process:

  • Refunds will be issued as store credit or cash refund (for COD orders) within 7–10 business days after the returned item is received and inspected.

5. Non-Returnable Items
The following items are not eligible for return:

  • Items returned after 48 hours from delivery
  • Used or damaged products not caused by Mila Journeys
  • Products without original packaging

6. Contact Us
For return or refund inquiries, please contact:
📧 [email protected]